I found this website through google after browsing other competitors. Its … They offer a 30-day return period for unsatisfied customers with a full money back guarantee. I was looking for a perfect bracelet to wear to an event I had and I found the perfect one on Brilliant Earth's website. About Brilliant Earth. The sales person told us "why dont you just get them resized by your jeweler?". Both times the day before my ring was to arrive I spoke with Brilliant Earth to confirm delivery. From my original purchase, to the service I receive when I bring in my pieces for cleaning, I would say their service is second to none. It is a fast-paced, exciting environment but still supportive. Absolutely horrifying experience. Brilliant Earth Review This article has mentions of products from one or more companies, and I may receive compensation if you purchase those products following reading my recommendations. I drove an hour home and an hour back for appointment. All rights reserved. Brilliant Earth makes that easy for you through categorizing the engagement rings in the most convenient way. It took them almost 3 weeks to re-size the ring. Still waiting for my product. I selected a lab grown solitaire on a white gold solitaire setting, and it is far better than I could have ever anticipated! Original review: Dec. 5, 2020. Since I really wanted a conflict free diamond we did make an appointment. I just bought something online for the first time through Brilliant Earth. In Romania and many other European countries, no bank in their right mind still processes checks when there are a lot of better options to handle payments. I had not received any phone call or email to tell me there was a delay. My fiance purchased my beautiful ring from Brilliant Earth in a total surprise engagement. Then it's more assurances, and 'our jeweller is finalising it', again and again more lies and more missed delivery dates... My poor partner was so stressed and upset he ended up telling me about the proposal. I was dumbfounded, I found the amount, in comparison to the cost of the ring insulting and would have rather not been offered anything. Here's what … Ok so the 1.5 Carat diamond I bought apparently was not justification enough to spend more than 15 minutes with me. So at least 2 months total without my ring. Finally on July 20th he responded and let me know progress was being made. I just bought something online for the first time through Brilliant Earth. BUT not only that but we have to PAY $50 per prong to have them repaired. I'm a perfect size 7 and my husband is exactly a 9.5. I did my homework ahead of time by browsing their website and I knew more of less what kind of a piece I was looking for which made my appointment much easier. Brilliant Earth is the global leader in ethically sourced fine jewelry. To be honest, I was quite put off by her tone. Was easy to find with the vast selection and quality. We had a very negative experience with Brilliant Earth at that time, but ultimately the prongs were repaired. Brilliant Earth … So we have decided to take my ring to a more reputable local jeweler that backs their craftsman ship and treats customers with respect. Specialties: The Brilliant Earth team is a group of dedicated individuals - jewelry designers, sales associates, gemologists, and more - all working to provide exceptional engagement rings and other jewelry that our customers can feel good… To ensure this, Brilliant Earth … I'm a perfect size 7 and my husband is exactly a 9.5. From their teal-green leaf logo, to their responsibly-sourced, rustic wooden ring boxes, Brilliant Earth … Nothing. I'm so happy I trusted to go with Brilliant Earth for this important purchase. I will definitely be a repeat customer. I have tried to purchase a ring from Brilliant Earth twice. However Brilliant Earth explained their repair process and offered great communication and customer service throughout the process. I'm getting married next year and wanted to ask my bridesmaids to be part of my wedding party while presenting them with identical bracelets. If you are looking at Brilliant Earth for a purchase and you are not from North America stop what you're doing, close your tab and you have just saved yourself months of frustration and a significant amount of money. The process of shopping on their website was easy from A to Z. I loved navigating their site and browsing the types of rings they had they have to choose from. WHAT?! SPECIAL OFFER 25% Off* - Learn More. Their LIVE CHAT is also very helpful! NEVER EVER BUY A RING THERE! This worried me. 2 days ago a new ring arrived, and low-and-behold, it is still incorrect.The wedding is in a little more than a week. So after a lot of back and forth that has failed to clarify why they have asked for a wire transfer from a country they don't ship to along with an amount they can't ensure I have decided to ask a refund- 27th of May: I ask for a refund. I had obviously never done this before, but the sales associate never made me feel dumb. I will definitely shop here again!!. They provide free resizing for 30 days. After speaking with them further they agreed to cover the cost of repair.Around June 1st we received the wedding bands. We got pretty close to making a final decision. !Started with a lie...Meanwhile it’s happening 5 days before the birthday.After 3 days of calling back and forth with different representatives and telling methey need a manager involved which takes 24 hours to respond.No call after 24 hours. We did so (with Ecco D.) on June 18th, 2020. - 10th of June: I ask for an update. They only source diamonds that are known to be conflict-free. I wanted to buy a special gift for my girlfriend and wanted to be sure the quality was going to be excellent. I drove an hour home and an hour back for appointment. She made sure everything went through ok and that I would receive the delivery in time. Having read other reviews and reading their blog posts on how much they give back, I felt comfortable doing business with them. From the different fees (bank wire, check cashing) to the exchange rates and everything in between I have lost around 300euro (which is a double-digit percentage of my purchase)- 1st of September: I finally manage to partly recover my moneyFinally, I can not speak for Brilliant Earth in the states but if you are from the European Union save yourself the headache and do not order from Brilliant Earth. Oh another day delay. © 2021 Trustpilot A/S. Wedding preparation takes a lot of effort and Brilliant Earth … When I was finally ready to make a purchase, I read some reviews and articles about the good work Brilliant Earth does which sealed the deal for me. She did not take responsibility for the issue. Because it is such a high ticketed item, I wanted to be sure I was selecting a reputable company. They claim to use socially responsible practices, provide education on environmental issues, and promote growth by donating 5% of all pro… Unreal! All shipping is free, and customers will receive tracking information so they can follow the journey of their item. Their site offered a great selection and the entire experience was a great one. My delivery arrived on time and was packaged beautifully. I started as such a proponent of Brilliant Earth and now regret having ever purchased from you in the first place. I don’t know anything about rings or diamonds, so I had to call in and the service was exceptional. I purchased a $16k engagement ring back in December, 2018. Brilliant Earth was founded by Beth Gerstein and Eric Grossberg as a response to the lack of transparency and irresponsible mining practices that confront the jewelry industry today. I hadn't heard of them in the past, so I did a quick google search and then called in the run some questions by an employee. An online retailer of engagement rings and diamonds, Brilliant Earth … Compare Brilliant Earth with James Allen. I decided to go with Brilliant Earth based on the good work they do to support the diamond trade. !I never experienced a run around like that . Offers the biggest collection of lab created diamonds in the industry 6. It is a diamond and jewelry company started in 2015 3. After waiting 2 weeks and multiple phone calls from BE begging us to reconsider they finally gave us a refund. The package came right on time, was well sealed and packaged, I was very impressed. I had to call once to inquire about the diamonds and staff was very helpful. The Brilliant Earth of the past is no more. This setting was not built to last or house that diamond. Customers generally agree that Brilliant Earth … Loved my Wedding Band! The package came right on time, was well sealed and packaged, I was very impressed. They give zero communication and nobody ever seems to know what is going on. For customers based in US, BrilliantEarth provides an option for you to enjoy interest-free installments. Fast forward those weeks we get a call, your setting is totally bad we have to scrap it and start over (double WT*?? Diamond arrived following Monday, a day earlier than expected.I am not sure about all these neg. She took the incorrect band, added notes to the account, and arranged to have it corrected.We received it a second time, again, plated and incorrect. When I called they told me it was delayed. We contacted Brilliant Earth regarding the prong issue... again, and missing stone now and we were told too bad, its our problem and we had to pay full price for a new stone. My husband feels terrible that he purchased my ring here. Ethically Mined Loose Diamonds. Pros. I just got my engagement ring today and I am SPEECHLESS!!!!! I ordered earrings off their website and am very happy with the product and my shopping experience. I ended up spending the most time on this website because of how easy it was to use and all their beautiful elegant pieces. Discover their extensive collection of stunning engagement rings, wedding rings, and fine jewelry handcrafted from eco-friendly precious … Fast forward 2 years and there is no loose prong, no warning sign that the defective prongs are having issues again. Brilliant Earth focuses on socially responsible diamond jewelry. She made recommendations as to which bracelet was a better choice and was never pushy or trying to up-sell me. They are headquartered at San Francisco, CA, United States, and have advertising & marketing contacts listed on Kochava. They will not guarantee this is covered under warranty, even though this was their jewelers error,and to top it off they say it will take 4 weeks to fix. This site did not disappoint. They offer an excellent service and I would recommend them to anyone. It is a diamond and jewelry company started in 2015 3. Please read my full experience.Sadly, I'm writing to detail out my journey as a Brilliant Earth customer, and it's not a great experience.I was drawn to Brilliant Earth for its focus on ethical sourcing, and at the time was thrilled to be a customer. We called into customer service, who let us know that the showroom would be reopening soon (was closed due to COVID), so we set an appointment to meet in person. - 1st of July: The check arrives and to make another long story short I had to ship it to Lithuania in order to cash it. Brilliant Earth vs James Allen. I ended up spending the most time on this website because of how easy it was to use and all their beautiful elegant pieces. Because I was buying numerous identical pieces, I thought it would be better to call in their customer service line to be sure the order was placed correctly and that I would get the items in time for our group supper. I wasn't sure if I had picked right or not, but my wife loved the ring I picked out for her and even if she hadn't the sales associate I spoke to at their call centre reassured me that I would be able to exchange it for another item should I have needed to. She was super sweet and answered all my questions. Being the maid of honour, I wanted to be sure I had a beautiful piece of jewellery on my wrist for photographs but also that I would keep for a lifetime and eventually hand down to my daughter. Brilliant Earth is the global leader in ethically sourced fine jewelry. If I decided to get the work done or not it would take an additional few weeks to get my ring back after inspection. It’s designed to provide you with general advice to navigate the … At that point I added my address (Romania) and selected the wire transfer option. Brilliant Earth Review This article has mentions of products from one or more companies, and I may receive compensation if you purchase those products following reading my recommendations. When I got it back 2 of the 4 prongs were loose (like pulling out my hair and getting caught on clothes loose). My grandmother passed away about a year ago, right after I first proposed to my fiancee. Engagement ruined!!! We went into the showroom in SF August 31st, 2019. Their products are naturally sourced, affordable, and gorgeous. I’ve been married to my husband for 30 years – and my wedding ring was showing every decade of it! We grow up dreaming about the day our significant other is knelt on one knee, displaying a small box, asking to spend the rest our lives together. Brilliant Earth offers 3 main types of mined diamonds: Canadian Diamonds: Canada is the leading country of responsible mining. She informed me that she was familiar with my order, as she was the one who had handled it previously. Brilliant Earth Engagement Rings Review Credit where credit is due, Brilliant Earth has a fantastic selection of engagement ring settings. 2 major strikes against Brilliant Earth with us in 2 years. A few phone calls later, we were passed to over to Reuben, who informed us that our ring was in fact sat in the shop and he could get it shipped out to us, even though the previous later had said they didn’t have it. I opted for purchasing online because I dread shopping in stores. DO NOT BUY FROM BRILLIANT EARTH. Brilliant Earth will never receive another dime from us, not even to repair their defective jewelry that I will spend the rest of my life wearing.Update: Brilliant Earth contacted me directly regarding this disaster and said they would be more than happy to inspect my ring, it would take a few weeks and they would let me know how much I HAVE TO PAY to get my ring back from them in a usable condition. The Company – Leibish and Co Review. 1. There is very little known about Brilliance. Brilliant Earth – A Review Our Rating 4.4 out of 5. This website was so nice to use. After being sent the wrong invoice twice for the ring, (we actually laughed at this as we were at our wits end, could they not do the simplest of tasks) we received the shipping label and packaged the WRONG ring back to the company. Compare Brilliant Earth with James Allen. I was then connected with one of the lead agents, I believe her name was Crystal. The order arrived on time and was just as beautiful in person! Brilliant Earth is committed to providing the highest level of customer service. We have not gone so far as to test the craftsmanship (given how we feel about their overall product line), but the have some unique engagement rings on offer. I had 0 trouble. She was astonished it was incorrect, and to be frank, made me feel as if I was doing something wrong. Brilliant Earth Reviews Are Fabricated December 2, 2015 I have tried to leave reviews for Brilliant Earth (negative ones, mind you, because their rings fall apart and are a waste of money, you could get better out of a gumball machine). I take it into my local jeweler, and they say, we’re not surprised, these prongs are so thin they look like this ring is 10-15 years old. You can’t help but stumble upon Brilliant Earth when searching for conflict-free diamonds. I got engaged on December 25th, 2019. Brilliant Earth has shared in the engagements of many of our Australian customers! The only reason I am giving one star is because zero stars was not an option. We then returned to the showroom February 24th, 2020 to finalize the choices (with Ashley P., Jewelry Consultant), a Platinum Luxe Sienna Diamond Ring and an unplated 8K White Gold 5.5mm Tiburon Wedding Ring for me. From the moment I found them on Google to the moment the delivery man rang my doorbell, I loved my experience. The women's band arrived as ordered. I cannot say enough bad things about my experience. I ordered a gift online and the checkout process was seamless. What this means is that the diamonds listed on their site are not necessarily available. Great service and I'm very happy with the quality of the product. Sadly, I'm writing to detail out my journey as a Brilliant Earth customer, and it's not a great experience. ), 2 more weeks. Here's what happened: I paid a 50% deposit to hold a diamond that I wanted to see in-person. The 'tracking number' was a fake.They tried to get us to buy another stone, we obviously refused. Refused my refund until I removed review Brilliant Earth messed up my order, caused me to delay proposing, and then held my refund hostage until I took down my 1-star review. I worked with a sales associate to design and build a custom engagement ring for my fiancee. I damaged my ring while on vacation, I thought I was careful, but while away I caught my finger on a door hinge and it damaged the diamond and prong. I actually had my wife’s sister help me out – so that I could customize and design a ring that she would love. My father gave me my grandmother’s old wedding ring, and suggested that I have the diamond placed in a new ring. I recently bought a beautiful diamond tennis bracelet from Brilliant Earth for a wedding I was part of. Want to purchase from not build houses, I highly recommend Brilliant Earth they that. 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